Returns & refunds

Returns

If fresh items (fish, meat, vegetables, fruit, milk) arrive spoiled or short, tell the courier at the door or send a photo within 24 hours: we refund that part, or replace it with your next order if you prefer. Packaged goods can be returned within 3 days of delivery if unopened and within their date.

How to return: message us on WhatsApp with your order number and a photo of the item, and we'll tell you whether it needs to come back, and how. When the return is our fault (a wrong, faulty or broken item), we pay the delivery both ways.

Refunds go out by bKash or Nagad within 3 working days of the return being approved. Cash-on-delivery orders are refunded the same way; tell us which number to send it to.

Not returnable: opened packs, and fresh items reported more than 24 hours after delivery.